Terms of service

Terms of Use of the E-Store

1. General Terms

1.1. These Terms of Use, hereinafter referred to as the Terms of Use, determine the procedure for using the e-shop meimelin.com, hereinafter referred to as Meimelin.com.

1.2. SIA Meimelin, registration No. 50103964211, legal address: Ģertrūdes street 57A-12, Rīga, LV 1011, hereinafter referred to as Meimelin, provides the content and services available on Meimelin.com in accordance with the Terms of Use.

1.3. The User is a legally capable natural or legal person who makes purchases on Meimelin.com or uses other Meimelin.com services. Minor natural persons from 14 to 18 years of age may use Meimelin.com services only with the permission of a parent or guardian, except in cases where their own income is required.

1.4. If the User supplies goods offered by Meimelin.com, these Terms of Use are considered legally binding documents, the rights and obligations of the parties to which are related to the purchase of goods, payment for them, as well as the conditions of goods and return.

1.5. If the User sells goods on Meimelin.com, it is audio that the User has read these Terms of Use and agrees with them. By agreeing to the Terms of Use, the User confirms that he has the right to register and purchase goods in the Meimelin.com online store in accordance with these Terms of Use.

1.6. If the User attempts to harm the operation, stability, security of Meimelin.com in any way, or otherwise fails to comply with these Terms of Use, Meimelin has the right to cancel the User's registration or otherwise limit the User's access to the Meimelin.com online store.

1.7. Meimelin reserves the right to unilaterally amend and supplement the Terms of Use at any time. When the User makes a purchase on Meimelin.com, the Terms of Use in the version valid at the time of ordering the goods are applied, therefore the User must familiarize himself with the Terms of Use each time he makes a purchase.

1.8. Meimelin reserves the right to change the price of the goods, or the specified special price of the goods. The goods are sold to the User at the prices valid at the time of ordering the goods.

2. Personal data protection

2.1. Both registered and unregistered Users can shop at Meimelin.com. To register at Meimelin.com, the User must provide at least their first name, last name, e-mail address, and enter a password. By making a purchase and (or) on the Meimelin.com website, it is considered that the User (natural person) has agreed to the processing of their personal data in accordance with the procedures specified in regulatory enactments and in accordance with the Meimelin Privacy Policy - to the extent that the User has provided personal data. To re-enter the specific User profile on the Meimelin.com website, the User must enter their registered e-mail and password in the appropriate fields.

2.2. When making a purchase at Meimelin.com, the User must enter their first name, last name, delivery address, phone number, and e-mail.

2.3. The User is fully responsible for the accuracy of the data specified in the registration form, as well as for the accuracy of the data provided when making a purchase on Meimelin.com. If the User has specified inaccurate or incorrect data in the registration form or when making a purchase, Meimelin is not responsible for the inaccuracy of the data and the consequences arising therefrom and is entitled to claim compensation for direct losses from the User. The User has the right at any time to correct, delete or supplement personal data in his Meimelin.com profile or to request correction, deletion or supplementation of Meimelin's personal data in accordance with the client's instructions in accordance with the Privacy Policy.

2.4. When registering on Meimelin.com, the User obtains individual registration data (username and password). The User is responsible for the security of his registration data. The User undertakes to store and not transfer his registration data to third parties. If the registration data is used by a third party, he is considered a User. If the User loses the registration data, or the User suspects that his registration data may have been obtained by a third party, the User must immediately inform Meimelin about it using the means of communication listed in the Meimelin.com section - Contacts.

2.5. By agreeing to these Terms of Use and the Privacy Policy, the User agrees that notifications necessary for providing order, payment and delivery information will be sent to the specified e-mail.

2.6. Meimelin guarantees that the User's data will be used only for the purposes of purchasing goods and direct marketing.

2.7. Meimelin undertakes to ensure the confidentiality of the personal data provided by the User and not to disclose the User's personal data to third parties, except for Meimelin partners who ensure the delivery of goods to the User or provide other services related to the execution of orders, such as state institutions in cases specified in regulatory enactments.

2.8. At the time of delivery of the goods, the recipient of the goods may be asked to present an identity document in order to verify the person's identity.

 3. Conclusion of the purchase - sales agreement

3.1. The purchase agreement between Meimelin and the User is considered to be concluded from the moment when the User, having selected the goods(s), has created a shopping cart and clicked on "pay for the purchase". The User is obliged to pay for the goods in accordance with the procedure and within the deadlines provided for in the Terms of Use.

3.2. Purchase agreements are registered and stored in the Meimelin.com database.

3.3. Meimelin agrees to deliver the goods ordered and paid for by the User to the address specified in the User's order, based on the conditions specified in paragraph 5 of the Terms of Use.

3.4. If Meimelin fails to contact the User within 5 (five) business days from the date of placing the order, the order is canceled, Meimelin refunds the User only for the product, but the delivery fee is not refunded.

3.5. In an emergency situation, when due to unforeseen circumstances Meimelin cannot ensure the delivery of the product purchased in the Meimelin.com online store, Meimelin undertakes to offer a similar product. If the User does not agree, Meimelin refunds the money paid to the User as soon as possible, but no later than within 30 (thirty) calendar days.

4. Product prices and payment procedures

4.1. Product prices in the Meimelin.com online store are indicated in euros, VAT is included in the price.

4.2. The User pays for the products in the following ways:

4.2.1. using the "bank-link" online banking services (when ordering the product);

4.2.2. by bank transfer (when ordering the product);

4.2.3. by credit card (when ordering the product);

4.2.4. in cash to the courier (at the time of delivery of the product).

4.2.5. in cash or by payment card in the Meimelin store, if the ordered product is picked up in person at the store.

 5. Delivery of products

5.1. When choosing the delivery method, the User undertakes to indicate the exact delivery address or the selected Omniva parcel terminal.

5.2. The Products may be delivered to the User by Meimelin or its authorized representative.

5.3. The user undertakes to accept his ordered goods from the courier.

5.4 The delivery fee in Latvia with Omniva parcel machines or Latvijas Pasts is 2.88 EUR (two euros and 88 euro cents).

5.5. Meimelin will do everything possible to ensure that the ordered goods are delivered as soon as possible. The estimated delivery time is 1-2 (one to two) business days if the delivery is via Omniva parcel machines, but approximately 2-4 business days if the delivery is via Latvijas Pasts. A different delivery time is possible for individually designed jewelry, the production time of which is longer than 1-2 business days. Accordingly, when placing an order, we will inform you that the delivery time may vary, indicating the approximate production time.

5.6. If the User is not present at the delivery address specified by the User, Meimelin has the right to transfer the goods to any other adult person present at the specified address at the time of delivery, but the User has no right to make any claims to Meimelin regarding the delivery of the goods to an inappropriate person.

5.7. If the delivery of the goods to the User is not possible due to the User's fault or due to circumstances dependent on the User (the User has specified an incorrect address, the User is not present at the specified address, the specified address cannot be accessed, etc.), the goods are not sent again, but the order is canceled. In such a case, Meimelin refunds the User only for the goods, but the delivery fee is not refunded.

5.8. After receiving the goods, the User or his representative checks the conformity of the goods with the ordered one and signs the invoice, delivery note or other transfer/acceptance document, which the Meimelin representative presents at the time of delivery of the goods. By signing the invoice, delivery note or other delivery/acceptance document, the User or his representative confirms that the goods have been delivered in good condition. In all cases when the courier delivers the goods to the User, if the packaging of the goods is wrinkled, wet or otherwise damaged from the outside, the User must indicate (write a comment) in the confirmation of receipt of the shipment or write a separate act about such defects. The User must do this in the presence of the courier. Meimelin is not responsible for such defects of the goods that were obvious at the time of delivery, but were not indicated in the confirmation of delivery of the goods.

6. Quality of goods

6.1. The characteristics of all goods sold by Meimelin.com are indicated in the description of the goods for each product.

6.2. Meimelin.com goods are subject to the warranty specified in the relevant legal acts.

6.3. In the event of a product that does not comply with the terms of the contract, the User has the right to request that Meimelin take one of the following actions:

1) eliminate the non-compliance of the product with the terms of the contract;

2) exchange the product for one that would ensure compliance with the terms of the contract;

3) reduce the price of the product accordingly;

4) cancel the contract and refund the amount paid for the product to the consumer.

6.6. First of all, the User has the right to request that Meimelin eliminate the non-compliance of the product with the terms of the contract or exchange the product that complies with the terms of the contract free of charge, except in cases where this is impossible or disproportionate.

6.7. If it is not possible to eliminate the non-conformity of the goods with the terms of the contract or to exchange the goods for a product that complies with the terms of the contract free of charge, the User is entitled to request that Meimelin accordingly reduce the price of the goods or cancel the contract and refund the amount of money paid for the goods. When reducing the price or canceling the contract and refunding the amount of money, Meimelin may take into account the wear and tear of the goods or the benefit that the User has gained from using the goods, and which the contracting parties have agreed on.

6.8. In the event of a minor non-conformity of the goods with the terms of the contract (it does not significantly reduce the quality of the performance of the basic functions of the goods or the characteristics of use and can be eliminated without causing visually detectable changes in the appearance of the goods) and such that cannot significantly affect the User's ability to use the goods, the User may not request that Meimelin cancel the contract and refund the amount of money paid for the goods.

6.9. The User may express objections and requests regarding the non-compliance of the goods with the terms of the contract to Meimelin both orally and in writing by sending an application to Meimelin at the address Ģertrūdes iela 57A-12, Rīga, LV 1011, or using the platform for online dispute resolution (ODR Platform): https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage. After evaluating the objections, Meimelin provides the User with a response.

 7. Right of withdrawal and return of goods

7.1. If the User is a consumer within the meaning of the Consumer Rights Protection Law (a natural person who purchases a good for a purpose that is not related to his/her economic or professional activities), then in accordance with the procedure specified in Section 7, the User (consumer) may exercise the right of withdrawal without providing any justification. In accordance with the provisions of the Cabinet of Ministers of the Republic of Latvia Regulation No. 255 "Regulations on Distance Contracts", the consumer has the right to withdraw from the purchase contract within 14 calendar days from the moment of delivery of the goods/goods by submitting an application to Meimelin for the exercise of the right of withdrawal. .

7.2. A written (electronic e-mail) notification sent by the User indicating the object of return and the order number is considered an application for the exercise of the right of withdrawal. It is mandatory to indicate the User's bank account number to which the User wishes to receive a refund of the amount paid for the purchase of goods. Meimelin shall notify the User of an application for the exercise of the right of withdrawal received in electronic form by e-mail.

7.3. The User shall be deemed to have complied with the withdrawal period (14 days) if the User sends an application for the exercise of the right of withdrawal to Meimelin before the expiration of the withdrawal period. In the event of a dispute, the User is obliged to prove the exercise of the right of withdrawal.

7.4. After sending the application for exercising the right of withdrawal, the User shall send or deliver the goods back to Meimelin to the address: Ieriķu iela 3, Rīga, LV-1084 without undue delay, but not later than within 14 days. This deadline shall be deemed to have been met if the User sends or delivers the goods back before the expiry of the 14-day period.

7.5. Meimelin undertakes to refund the User the amount of money paid for the goods without undue delay, but not later than within 14 days from the date of receipt of the User's application for exercising the right of withdrawal. Meimelin shall refund the amount of money by transferring it to the bank account specified in the User's withdrawal form or, if it is not specified, to the account from which payment for the goods will be received.

7.6. If the User, at the time of ordering the goods, had clearly expressed his wish to receive the goods using a delivery method other than the cheapest standard delivery method offered by Meimelin, Meimelin is not obliged to reimburse the User for the additional delivery costs.

7.7. Meimelin reserves the right to withhold the refund of the amount paid for the purchase of the goods to the User until Meimelin has received the returned goods from the User or has received confirmation from the User that the User has sent the goods back to Meimelin, depending on which action was taken earlier.

7.8. The direct costs of returning the goods shall be borne by the User. If the goods cannot be returned by post or parcel machine due to their characteristics, the consumer shall bear all costs associated with returning the goods.

7.9. The User may exercise the right of withdrawal subject to the following conditions:

7.10.1. the returned product(s) must be in the original packaging and the User has not opened the packaging of the product;

7.10.2. the product must not be damaged;

7.10.3. the product has not been used, has not lost its commercial appearance (labels, safety films, etc. are preserved) (this does not apply to a product that was already damaged during delivery, for which the User has indicated objections when confirming receipt of the product);

7.10.4. the product to be returned must be in the same condition as it was at the time of receipt.

7.11. Meimelin has the right to refuse to accept the product back if the deadlines for returning the product were not met.

7.12. The User is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal. The User is responsible for any decrease in the value of the product if the product has been used in a manner that is incompatible with the principle of good faith, including used for a purpose other than to determine the properties or operation of the product. The products must be undamaged, have not lost their appearance (labels not removed or damaged, protective films not torn, etc.) and unused. The product must be returned in its original packaging, in the same configuration as it was received, and the purchase document and other accessories that were attached to it at the time of receipt must be returned. If the product is not fully assembled, damaged, untidy or not properly packaged, Meimelin has the right not to accept the product, as well as not to refund the money paid by the User for the product.

 8. Information exchange

8.1. Meimelin communicates with the User using e-mail, postal address or phone number. The User can use any of the communication methods listed in the Meimelin.com section - Contacts.

 9. Liability

9.1. Meimelin is exempt from any liability in all cases where losses arise due to the User-buyer acting contrary to the Meimelin.com usage procedure specified in these Terms of Use.

9.2. In the event of losses, the guilty party shall compensate the other party for direct losses.

9.3. Meimelin.com is not liable for the non-essential characteristics of the goods shown in the images of the Meimelin.com store (actual size, shape or shade nuances, etc.) inconsistency with the actual characteristics of the goods due to the screen parameters of the device used by the User, lighting or any other similar external conditions.

9.4. Meimelin is not liable for any delay in the performance of obligations or their non-performance, or any other non-performance, caused by circumstances and obstacles beyond Meimelin’s reasonable control, including but not limited to strikes, government orders, hostilities or national emergency, terrorist threats or acts of terrorism, environmental or climatic anomalies, non-performance by third parties, disruptions in the internet connection, as well as computer equipment and software failures. In the event of such force majeure circumstances, Meimelin will try to eliminate the resulting delays as soon as possible.

 10. Other provisions

10.1. The relationship between the User and Meimelin is governed by these Terms of Use, as well as the laws of the Republic of Latvia.

10.2. In the event of any questions or disputes, the User shall contact Meimelin’s customer service by telephone or e-mail. All disputes shall be resolved by the parties through negotiations, if possible. A user who is a consumer within the meaning of the Consumer Rights Protection Law (a natural person who purchases a product for a purpose that is not related to their economic or professional activities) has the opportunity to exercise and protect their legal rights as a consumer in accordance with the procedure specified in the Consumer Rights Protection Law and related regulatory enactments. If an agreement is not reached, the dispute shall be referred to court for consideration in accordance with the legislation of the Republic of Latvia.